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Returns & Refunds policy

Exchange and Refund Policy

At ScentFusionbysa, we are dedicated to ensuring customer satisfaction with every purchase. If you are not completely happy with your order, you have the option to exchange or request a refund within 10 days of receiving your items.

How to Initiate an Exchange or Refund

To initiate an exchange or refund, please follow these steps:

1. Contact Us:

Reach out to our customer service team within 10 days of receiving your order. You can do this via WhatsApp at 0322-4493946 or by sending an email to scentfusionby@gmail.com.

2. Provide Information:

Include your order number and the reason for the exchange or refund in your message. This will help us process your request promptly.

3. Return the Items:

If your request is approved, our team will provide you with further instructions on how to return the items. Please ensure the products are unused and in their original packaging.

Important Notes

- Eligibility: Please ensure that items are returned within 10 days from the delivery date, and are in their original condition.

- Shipping Costs: Please note that shipping costs for returns are the responsibility of the customer unless the item was delivered damaged or incorrect.

- Processing Time: Once we receive your returned item, we will begin processing your refund or exchange. The processing time may take up to 7 business days.

For any further questions or assistance, please do not hesitate to contact us via WhatsApp or email. We are here to help! Thank you for choosing ScentFusionbysa.